{"slug":"refund-policy","title":"Our refund policy","category":"Billing & credits","summary":"Polsia does not offer refunds, and why. The one credit that returns on its own.","body":"# Our refund policy\n\nPolsia does not offer refunds. When you spend on Polsia, that spending pays for\nwork that runs right away, so there is nothing held back to hand back later. This\nis true across the board: subscription payments, credits, historical God Mode charges,\ndomains, and ad spend.\n\n## Why there is nothing to refund\n\n- Each credit pays for one agent run, and every run uses real AI compute\n  that costs money the moment it happens. Once a credit has been spent on a task\n  that ran, that cost is real and already used. This holds even if a task\n  finished but didn't give you the result you hoped for: the work ran, so the\n  credit was used.\n- A domain you buy through Polsia is a real one-year registration in your name,\n  so it can't be handed back once it's registered. See\n  [Buy a domain through Polsia](/help/buy-a-domain-through-polsia).\n- Money you add to an ads balance is spent on real ad delivery on your behalf, so\n  ad spend that already delivered is gone once it runs.\n\n## The one thing that comes back on its own\n\nIf a task fails because of a problem on our side, its credit returns to your\nbalance automatically, so you're never charged for our mistake. That's a credit\ngoing back where it started, not a refund, and you don't need to ask for it. See\n[How credits work](/help/how-task-credits-work) for the details.\n\n## Cancelling is not a refund\n\nCancelling your subscription stops future renewals, but it doesn't return\npayments you've already made, and you keep access through the period you've\nalready paid for. See\n[Cancel your subscription and manage billing](/help/cancel-and-manage-billing).\nA charge that failed collected nothing in the first place, so there's nothing to\nreturn for it either. See [When a payment fails](/help/when-a-payment-fails).\n\n## Still stuck?\n\nIf something isn't working the way you expected, tell chat what happened. Chat can\ncheck your app, file a task to fix your site, or flag a genuine problem on\nPolsia's side to the team. The charge itself isn't refundable, but we do want you\nto get to a working result.","draft":false}